Refund policy

Refund & Return Policy

Last updated: August 13, 2026

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Most of our products are custom-made to order through print-on-demand production. Because items are produced specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, buyer's remorse, or incorrect size selection.

However, if there is a problem with your order, we want to help make it right.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 14 days after delivery.

Please provide:

Your order number
A description of the issue
Clear photo(s) showing the problem
A photo of the item and/or packaging when relevant

Once the issue has been reviewed, eligible claims may be resolved with a replacement or refund, as appropriate, at no additional cost to you.

Please do not send an item back unless we specifically instruct you to do so.

Sizing & Fit

Please review the product's size information carefully before placing your order.

Because products are made to order, we cannot offer returns, refunds, or exchanges when the correct item and size were produced but the customer selected the wrong size or prefers a different fit.

However, if you received a different size than the one you ordered, or you believe there is a manufacturing-related sizing defect, please contact us within 14 days after delivery so we can review the issue.

Change of Mind & Buyer's Remorse

We do not accept returns, exchanges, or refunds because of:

Change of mind
Buyer's remorse
Preference for a different color, style, or size when the item received matches the order placed
Ordering an incorrect product or variant

Please review your product selection, size, color, shipping address, and other order details carefully before completing your purchase.

Order Changes & Cancellations

Because our products are made to order, orders may move into production soon after they are placed.

If you need to request a change or cancellation, please contact us as soon as possible.

We will make a reasonable effort to accommodate your request if production has not begun, but changes and cancellations are not guaranteed.

Once an order has entered production, we may be unable to change or cancel it.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will attempt to update the address when possible, but changes cannot be guaranteed once the order has entered production or shipping.

Orders that cannot be delivered because an incorrect or incomplete address was provided are not automatically eligible for a refund.

Additional production and/or shipping charges may apply if an order must be reproduced or reshipped.

Lost or Missing Orders

If your order appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us with your order number so we can review the available tracking and fulfillment information.

If tracking shows an order as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building staff, or other possible delivery locations and contact the carrier when appropriate.

If the package still cannot be located, contact us so we can review the situation.

Refunds

If a refund is approved, it will be issued to the original payment method.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from a confirmed fulfillment or product issue for which a full refund is approved.

Non-Returnable Items

Because our products are made to order, we generally cannot accept returns for items that were correctly produced and delivered as ordered.

This includes returns requested because of:

Incorrect size selection by the customer
Change of mind or buyer's remorse
Preference for another color, design, style, or product
Items without a documented defect, damage, production error, or fulfillment error

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.